Puso at Galing sa Serbisyo
Serbisyong Galing sa Puso
The DSWD adopted the Performance Governance System (PGS) Pathways in pursuit of continued excellence as it relentlessly realize its vision, fulfill its mandate, and exemplify an improved quality of governance through its core values—Maagap at Mapagkalingang Serbisyo; Serbisyong Walang Puwang sa Katiwalian; at Patas na Pagtrato sa Komunidad. With a long-term goal, the DSWD along the PGS Pathways, aims to succeed in improving its service to the public with its Strategy Journey:
The Strategy Map is the visual representation of the Department's Strategy. It shows how the organization intends to realize its vision and implement its mission that is founded on its core values. In order to do this, it must ensure that its Strategic Focus or position leads to a valuable contribution to the national government's poverty reduction efforts, also known as the agency's organizational outcomes. Reaching its Strategic Focus requires delivering its Core Process Roadmaps. These contain the Major Final Outputs of the Department that outline the goods and services for its clients. To make it possible, it also contains the Support Process Roadmaps which entails organizational transformation and improvements, to ensure that the outputs delivered lead to reform and breakthroughs.
DSWD Strategy 2028, DSWD SULONG Recovery Plan, and Performance Governance System (PGS) Basics
The PGS is a holistic and collaborative framework for designing, executing, monitoring, and sustaining roadmaps to reform. It raises the standards of strategy setting for Philippine public sector institutions that work beyond operational effectiveness and complement process improvements while giving premium to its agency’s mandate into a world-class public service.
The DSWD Strategy Map 2028 was developed to provide the strategic focus to deliver its mission by facilitating coordinated efforts and the convergence of different partners and stakeholders. It intends to mobilize and steer social protection and social services to address poverty reduction.
However, with the advent of the COVID pandemic, the DSWD strategy towards basecamp 2022 and 2028 was adversely affected.
In response to this, the Department recalibrated its targets and deliverables in consideration of the following:
Severe effects of COVID-19 on socio-economic lives of Filipinos;
The Increasing number of Locally Stranded Individuals, distressed Overseas Filipino Workers, and cybercrimes against children and young women;
Need to enjoin LGU to provide Social Protection programs and services;
Need to realign the response and to the 2028 Strategic Map; and the
Increasing the number of DSWD personnel tested positive of COVID-19.
With these five (5) factors being considered, the DSWD undertook a review on strategy alignment and proposed enhancements under the Strategic Focus Utilized to Leverage Our Nation's Good Governance Recovery Plan or the DSWD SULONG Recovery Plan 2021-2022.
Posted 04 May 2021 | Updated 05 August 2021
Recalibrated Strategy and the adoption of the DSWD SULONG Recovery Plan 2021-2022
DSWD Secretary Rolando Joselito Bautista addresses the DSWD PGS Focals - 2021 Cascading Session for the DSWD SULONG Recovery Plan as the Agency's interim strategy
Posted 23 February 2021
DSWD SULONG Recovery Plan 2021-2022 Overview
"Everyone is a Governance Warrior". The Secretary addressing the DSWD PGS Focals on its 2021 Cascading Session. This is anchored to the Department's interim strategy - the DSWD SULONG Recovery Plan 2021-2022.
Posted 18 October 2021
Learning from the first six months of recovery plan implementation based on the series of office-level operations and program-level operations reviews, progress monitoring will focus on the following:
Implementation of catch-up plan of BANGUN to speed up the distribution of micro-nutrient feeding supplement to 15,000 children in Bangsamoro areas.
Review and possible recalibration of plans related to KALAHI-CIDDS-NCDDP and BALIK PROBINSYA, BAGONG PAGASA PROGRAM.
Designing and implementation of the Strategic Performance Assessment approved by PGS Core Team and Leadership Team.
Continuous process coaching and orientation about the DSWD PGS Strategy Journey and the PGS Proficiency Evaluation Process.
Development of IEC Materials and DSWD Strategy Learning Modules for Personnel.
Consolidation and preparation of documentary evidence for the PGS Proficiency Evaluation Process.
Download the full report here.
The Office for Strategy Management (OSM) is primarily responsible in devising, integrating, and coordinating all processes related to governance, strategy development, strategy execution, strategy monitoring and evaluation, and strategic communication to ensure effective implementation of the organization’s strategic plan. Learn more about the OSM by clicking here.
Posted 09 July 2021
Truly Happy to Serve!
Overall, OSM maintains its satisfactory rating of 4.43 out of 5.00 with 53% of the respondents rating the OSM as very satisfactory. The rating covered the various service areas stipulated in the Anti-Red Tape Act (ARTA). All these service areas garnered satisfactory ratings as well with responsiveness and integrity having the highest rating of 4.47 out of 5.00 in both areas. Know more about the Client Satisfaction Rating of the OSM by clicking here.
Posted 15 October 2021
"We continue to cultivate and foster meritocracy in public service"
Posted 15 October 2021
Teamwork is Strategy made visible
Dir. Arnel B. Garcia, CESO II shares his realizations in his acceptance speech during the special program on the office Strategic Contributions Performance that is Able to Reach Key Targets (SPARK) Award at the 7th PGS Focal Meeting on 15 October 2021.
"I have come to a conclusion that given the various nuances of all regions, regions cannot be compared and compete with one another. The region can only compete with its own regional targets. We raised the bar by coming up with reforms and innovations. In fact, with our limited workforce of 30-50% capacity and the COVID 19 virus hitting our 76 personnel, we were still able to achieve beyond our targets and even go beyond the challenges of disaster operations. "
It is teamwork and interagency collaboration and LGU support coupled with leadership and managerial and operational precision leading to high passion and increased morale of the personnel that made this award possible for DSWD Field Office CAR.
Posted 14 October 2021
"Mithiin, kaya nating makamit"
Our commitment to service is founded on a dream. A dream where Filipinos enjoy a comfortable life; able to freely explore development opportunities; and, are empowered by an accepting and facilitating environment.
The Department of Social Welfare And Development - as the lead agency in uplifting the Filipino people’s quality of life - continuously fights for this dream to be a reality amidst any adversity and this has been exemplified in our performance governance system journey. Watch the governance anthem of empowerment, achieved through a heart and professionalism in public service through the Pantawid Pamilyang Pilipino Program.
Posted 30 September June 2021
DSWD gets multi-sectoral support in delivery of programs, services
The Department of Social Welfare and Development (DSWD) expressed its gratitude to the DSWD Multi-Sector Governance Council (MSGC) for its pledge of commitment to support the Department in its governance journey for a sustained quality public service.
MSGC is a council that consists of different external stakeholders and partners of the Department and is currently under the leadership of newly-elected Chairperson and Vice-Chairperson, Professor Maria Fe V. Mendoza (UP-NCPAG) and Director Rommel V. Fuerte (World Vision, Inc), respectively.
In a recent council meeting, the MSGC and all the member-organizations committed to extend their full support to DSWD until 31 December 2021 to ensure the continuity of the MSGC’s action plan and the smooth implementation of the DSWD’s programs and services. Read more of this story here.
Posted 30 August 2021
OSM witnesses Personnel commitment during the Central Office Governance Tours
As the OSM helps offices prepare for the PGS Proficiency Audit while assisting them in mainstreaming the Strategy in their daily conversations, the Central Office-OBS showcases their creative efforts to promote the strategy in their respective units.
During the tour, representatives explain their office scoreboards and the status of their strategic contributions. Meanwhile, the OSM coaches them on how to better appreciate their contributions and communicate them in their office.
Among the offices visited were the SLP NPMO, SB, STB, PMS, DRMB, and AS. These offices also show how grateful they are with their PGS focals to help them better appreciate the Strategy and maximize the benefits of adopting the PGS in the Department.
Posted 03 August 2021
DSWD partners with Multi-Sector Governance Council to achieve strategic initiatives
The MSGC is a body, comprising of external stakeholders from different sectors (advisers and partners), which monitors the performance of the Department as it works towards fulfilling its governance pathway for better public service. The MSGC also assists the Department in effectively utilizing its resources and create networks to keep its goals and objectives moving forward. Read more of this feature here.
Posted 23 January 2021
Center of Excellence for the overall well-being of Older Persons
DSWD remains committed to doing its best to provide the underprivileged men, women, children, and the elderly in our society with facilities that are safe and conducive to their healing and overall well-being. Learn more about our featured Center of Excellence here.
Posted 03 August 2021 | Featured in Journal Online
DSWD showcases operational innovations to facilitate better service delivery
With the Performance Government Scorecard (PGS) framework of strategy in place, the Department of Social Welfare and Development (DSWD) came up with organizational innovations to improve public service delivery.
Through the PGS, the DSWD was able to come up with its strategic initiatives which would help the Department reach its vision. Know more by clicking here.
Posted 03 August 2021 | Featured in Manila Bulletin
DSWD already put in place ‘innovations’ for better, faster delivery of ‘ayuda’
Under the PGS framework, the DSWD personnel are assisted in learning and enhancing their skills along with program development, policy and plan formulation, communication, and program implementation.
“After the PGS focals put the Strategy into action earlier this semester, innovations have spurred which showcased the creative and most of all, the DSWD May Malasakit brand,” the DSWD said. Read this story here.
Posted 22 June 2021
OSM kicks-off Virtual Governance Tours with DSWD Field Office Caraga
The Office for Strategy Management (OSM) held its first Virtual Governance Tour with DSWD Field Office (FO) Caraga. The objective of the activity is to check how operating units are able to mainstream the DSWD Strategic Objectives in their conversations, advocacies, commitments, and other daily activities. KUDOS DSWD Field Office Caraga for another milestone!
Read more about the virtual tour here.
Credits: DSWD Field Office Caraga
Posted 25 May 2021
OSM launches the office SPARK Awards
The OSM initiated a recognition platform, named as office Strategic Contributions Performance that is Able to Reach Key Targets (SPARK) Award which aims to recognize the immediate achievements of the organization and its contributors.
The central theme - “Make a Mark. Be the SPARK”, calls offices and members of the organization to create and own their spark on their work and leading the DSWD Strategy towards a transformed, improved, and “brighter” quality of service. Finally, it underlines the value of cultivating recognition and incentives among the key players of the Strategy and spark motivation.
Posted 07 June 2021
OSM attends ISA's Skills Lab on Strategic External Communication
The Office for Strategy Management (OSM) and the Social Marketing Service attended Institute for Solidarity in Asia (ISA) Skills Lab Program on Strategic External Communication alongside 49 delegates from the health, security, and development sectors.
The Skills lab course was facilitated by Ms. Julienne Joven, co-founder of Fennel, a strategic communications and design agency, that specializes in working with “do-gooder” organizations, their partners, and communities.
Learn more of the course highlights that shape organization branding and stakeholder perspectives here.
Posted 23 February 2021
Gear-Up your Office on your 1st Operations Review
The Operations Review is a forward-looking dialogue that addresses barriers and enablers to performance. Conducted monthly by the Head of Office with the team, it tracks Strategic Contributions progress while drives strategic performance. It also puts conversation into practice and eventually building towards improvement, merit, and incentives throughout the organization. Know more what are the requirements of doing an Operations Review by clicking on the download button below the template or checking the orientation materials to the PGS Focal persons here.