Puso at Galing sa Serbisyo

Serbisyong Galing sa Puso

The DSWD adopted the Performance Governance System (PGS) Pathways in pursuit of continued excellence as it relentlessly realize its vision, fulfill its mandate, and exemplify an improved quality of governance through its core valuesMaagap at Mapagkalingang Serbisyo; Serbisyong Walang Puwang sa Katiwalian; at Patas na Pagtrato sa Komunidad. With a long-term goal, the DSWD along the PGS Pathways, aims to succeed in improving its service to the public with its Strategy Journey:

"Puso at Galing sa Serbisyo,

Serbisyong Galing sa Puso"

The Strategy Map is the visual representation of the Department's Strategy. It shows how the organization intends to realize its vision and implement its mission that is founded on its core values. In order to do this, it must ensure that its Strategic Focus or position leads to a valuable contribution to the national government's poverty reduction efforts, also known as the agency's organizational outcomes. Reaching its Strategic Focus requires delivering its Core Process Roadmaps. These contain the Major Final Outputs of the Department that outline the goods and services for its clients. To make it possible, it also contains the Support Process Roadmaps which entails organizational transformation and improvements, to ensure that the outputs delivered lead to reform and breakthroughs.

Strategic Positioning

The DSWD Strategy 2020-2028 (now recalibrated to 2022-2028) focuses on the steering (enabling role) and rowing (implementing role) functions of the Department in order to help improve Social Protection that contributes to the nation's poverty reduction. It aims to increase the capacity of Local Government Units (LGUs) to improve the delivery of social protection and social welfare services as well as improve the well-being of beneficiaries and Pantawid Pamilya or 4Ps households through a strengthened social welfare system.

Posted 08 January 2021 | Updated 05 August 2021

DSWD Strategy 2028, DSWD SULONG Recovery Plan, and Performance Governance System (PGS) Basics

The PGS is a holistic and collaborative framework for designing, executing, monitoring, and sustaining roadmaps to reform. It raises the standards of strategy setting for Philippine public sector institutions that work beyond operational effectiveness and complement process improvements while giving premium to its agency’s mandate into a world-class public service.

The DSWD Strategy Map 2028 was developed to provide the strategic focus to deliver its mission by facilitating coordinated efforts and the convergence of different partners and stakeholders. It intends to mobilize and steer social protection and social services to address poverty reduction.

However, with the advent of the COVID pandemic, the DSWD strategy towards basecamp 2022 and 2028 was adversely affected.

In response to this, the Department recalibrated its targets and deliverables in consideration of the following:

  1. Severe effects of COVID-19 on socio-economic lives of Filipinos;

  2. The Increasing number of Locally Stranded Individuals, distressed Overseas Filipino Workers, and cybercrimes against children and young women;

  3. Need to enjoin LGU to provide Social Protection programs and services;

  4. Need to realign the response and to the 2028 Strategic Map; and the

  5. Increasing the number of DSWD personnel tested positive of COVID-19.

With these five (5) factors being considered, the DSWD undertook a review on strategy alignment and proposed enhancements under the Strategic Focus Utilized to Leverage Our Nation's Good Governance Recovery Plan or the DSWD SULONG Recovery Plan 2021-2022.

The DSWD envisions that the Plan will contribute to the protection of vulnerable sectors through responsive and appropriate social protection programs and services.

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PGS Proficiency Audit & Public Revalida

Posted 04 May 2021 | Updated 05 August 2021

Recalibrated Strategy and the adoption of the DSWD SULONG Recovery Plan 2021-2022

However, a different set of issues and challenges emerged as the COVID-19 pandemic took its toll on the Department's strategy implementation. This situation and the prevailing Supreme Court Mandanas-Garcia Ruling among national government agencies and LGUs; the national implementation of the Social Amelioration Program (SAP) as a government response intervention for affected families; and the national expenditure program (NEP) for 2021 at the time, warranted a strategy review for the Department. This emerging context resulted in Recalibrated DSWD Strategy 2022-2028 that will require a detour means of implementation, through the adoption of the DSWD SULONG (Strategic Focus Utilized to Leverage Our Nation’s Good Governance) Recovery Plan 2021-2022.

DSWD Secretary Rolando Joselito Bautista addresses the DSWD PGS Focals - 2021 Cascading Session for the DSWD SULONG Recovery Plan as the Agency's interim strategy

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Posted 23 February 2021

DSWD SULONG Recovery Plan 2021-2022 Overview

"Everyone is a Governance Warrior". The Secretary addressing the DSWD PGS Focals on its 2021 Cascading Session. This is anchored to the Department's interim strategy - the DSWD SULONG Recovery Plan 2021-2022.

Posted 04 May 2021

Management Report

Posted 18 October 2021

Learning from the first six months of recovery plan implementation based on the series of office-level operations and program-level operations reviews, progress monitoring will focus on the following:

  • Implementation of catch-up plan of BANGUN to speed up the distribution of micro-nutrient feeding supplement to 15,000 children in Bangsamoro areas.

  • Review and possible recalibration of plans related to KALAHI-CIDDS-NCDDP and BALIK PROBINSYA, BAGONG PAGASA PROGRAM.

  • Designing and implementation of the Strategic Performance Assessment approved by PGS Core Team and Leadership Team.

  • Continuous process coaching and orientation about the DSWD PGS Strategy Journey and the PGS Proficiency Evaluation Process.

  • Development of IEC Materials and DSWD Strategy Learning Modules for Personnel.

  • Consolidation and preparation of documentary evidence for the PGS Proficiency Evaluation Process.

Download the full report here.

About Us

The Office for Strategy Management (OSM) is primarily responsible in devising, integrating, and coordinating all processes related to governance, strategy development, strategy execution, strategy monitoring and evaluation, and strategic communication to ensure effective implementation of the organization’s strategic plan. Learn more about the OSM by clicking here.

2021 1ST SEM OSM.mp4

Posted 26 March 2021

OSM Scoreboard

The OSM Scoreboard depicts a lighthouse that guides ships at sea, with the DSWD as a sea vessel and the management - headed by the Secretary, as its Captain. In this scoreboard, the lighthouse is built by the OSM's Strategic Contributions which provides forecasts and alerts to the management on the extent of interventions necessary or critical progress of the Department along its course. These Strategic Contributions are present all throughout the lighthouse structure and the beam of light it produces. Read more of the OSM scoreboard by clicking here.

Posted 09 July 2021

Truly Happy to Serve!

Overall, OSM maintains its satisfactory rating of 4.43 out of 5.00 with 53% of the respondents rating the OSM as very satisfactory. The rating covered the various service areas stipulated in the Anti-Red Tape Act (ARTA). All these service areas garnered satisfactory ratings as well with responsiveness and integrity having the highest rating of 4.47 out of 5.00 in both areas. Know more about the Client Satisfaction Rating of the OSM by clicking here.


Posted 24 March 2021 | Updated 26 November 2021

8h PGS Focal Meeting

15 December 2021

09:00 - 12:00 NN (Central Office & Field Offices)

Click here for details and resources.

Posted 23 November 2021

2021 DSWD Scorecard Summit

23-24 November 2021

09:00 AM - 12:00 NN

Click here for details and resources.

Posted 04 May 2021 | Updated 15 October 2021

Multi-Sector Governance Council (MSGC) Meeting

18 October 2021

01:00 - 02:00 PM

Posted 15 October 2021

"We continue to cultivate and foster meritocracy in public service"

The Social Marketing Service, thru Dir. Irene B. Dumlao delivers her message as she accepts the office Strategic Contributions Performance that is Able to Reach Key Targets (SPARK) Award.

She mentioned that the SMS exerted the much-needed team effort to ensure that its activities and targets are aligned with the directions of the Secretary and with the mandate of the Service to enrich the Department’s relationship with its internal and external stakeholders.

She is proud to explain that this award is also a reflection that when they commit their hearts and minds into a goal, everything else follows. She also cited the strong collaboration they had with the OSM, ICTMS, PDPB, and HRMDS.

Together with SMS, STB is also one of the Central Office-OBS that was able to complete all of its Strategic Contributions ahead of time. Other SPARK Awardees are the 4Ps NPMO, AS, IAS, KC NPMO, PMB, RGMO, SB, and OSM.

Posted 15 October 2021

Teamwork is Strategy made visible

Dir. Arnel B. Garcia, CESO II shares his realizations in his acceptance speech during the special program on the office Strategic Contributions Performance that is Able to Reach Key Targets (SPARK) Award at the 7th PGS Focal Meeting on 15 October 2021.

"I have come to a conclusion that given the various nuances of all regions, regions cannot be compared and compete with one another. The region can only compete with its own regional targets. We raised the bar by coming up with reforms and innovations. In fact, with our limited workforce of 30-50% capacity and the COVID 19 virus hitting our 76 personnel, we were still able to achieve beyond our targets and even go beyond the challenges of disaster operations. "

It is teamwork and interagency collaboration and LGU support coupled with leadership and managerial and operational precision leading to high passion and increased morale of the personnel that made this award possible for DSWD Field Office CAR.

YENG CONSTANTINO AND QUEST - Kaya Ko Ang Pagbabago (Official Music Video).mp4

Posted 14 October 2021

"Mithiin, kaya nating makamit"

Our commitment to service is founded on a dream. A dream where Filipinos enjoy a comfortable life; able to freely explore development opportunities; and, are empowered by an accepting and facilitating environment.

The Department of Social Welfare And Development - as the lead agency in uplifting the Filipino people’s quality of life - continuously fights for this dream to be a reality amidst any adversity and this has been exemplified in our performance governance system journey. Watch the governance anthem of empowerment, achieved through a heart and professionalism in public service through the Pantawid Pamilyang Pilipino Program.

Agency: Marcus Phoenix Media Production Corp.

Prod. House: Marcus Phoenix Media Production Corp.

Client: Department of Social Welfare and Development (DSWD)

Pantawid Pamilyang Pilipino Program Social Marketing Division

Artists: Yeng Constantino and Jose “Quest” Villanueva III

Projects Directors DSWD: Joven Roy Santiago and Samuel Genita Jr.

Producer: Jonard Vital

Production Manager: Catherine Vital

Posted 30 September June 2021

DSWD gets multi-sectoral support in delivery of programs, services

The Department of Social Welfare and Development (DSWD) expressed its gratitude to the DSWD Multi-Sector Governance Council (MSGC) for its pledge of commitment to support the Department in its governance journey for a sustained quality public service.

MSGC is a council that consists of different external stakeholders and partners of the Department and is currently under the leadership of newly-elected Chairperson and Vice-Chairperson, Professor Maria Fe V. Mendoza (UP-NCPAG) and Director Rommel V. Fuerte (World Vision, Inc), respectively.

In a recent council meeting, the MSGC and all the member-organizations committed to extend their full support to DSWD until 31 December 2021 to ensure the continuity of the MSGC’s action plan and the smooth implementation of the DSWD’s programs and services. Read more of this story here.

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Posted 30 August 2021

OSM witnesses Personnel commitment during the Central Office Governance Tours

As the OSM helps offices prepare for the PGS Proficiency Audit while assisting them in mainstreaming the Strategy in their daily conversations, the Central Office-OBS showcases their creative efforts to promote the strategy in their respective units.

During the tour, representatives explain their office scoreboards and the status of their strategic contributions. Meanwhile, the OSM coaches them on how to better appreciate their contributions and communicate them in their office.

Among the offices visited were the SLP NPMO, SB, STB, PMS, DRMB, and AS. These offices also show how grateful they are with their PGS focals to help them better appreciate the Strategy and maximize the benefits of adopting the PGS in the Department.

Posted 03 August 2021

DSWD partners with Multi-Sector Governance Council to achieve strategic initiatives

The MSGC is a body, comprising of external stakeholders from different sectors (advisers and partners), which monitors the performance of the Department as it works towards fulfilling its governance pathway for better public service. The MSGC also assists the Department in effectively utilizing its resources and create networks to keep its goals and objectives moving forward. Read more of this feature here.

Posted 23 January 2021

Center of Excellence for the overall well-being of Older Persons

DSWD remains committed to doing its best to provide the underprivileged men, women, children, and the elderly in our society with facilities that are safe and conducive to their healing and overall well-being. Learn more about our featured Center of Excellence here.

Posted 03 August 2021 | Featured in Journal Online

DSWD showcases operational innovations to facilitate better service delivery

With the Performance Government Scorecard (PGS) framework of strategy in place, the Department of Social Welfare and Development (DSWD) came up with organizational innovations to improve public service delivery.

Through the PGS, the DSWD was able to come up with its strategic initiatives which would help the Department reach its vision. Know more by clicking here.

Posted 03 August 2021 | Featured in Manila Bulletin

DSWD already put in place ‘innovations’ for better, faster delivery of ‘ayuda’

Under the PGS framework, the DSWD personnel are assisted in learning and enhancing their skills along with program development, policy and plan formulation, communication, and program implementation.

“After the PGS focals put the Strategy into action earlier this semester, innovations have spurred which showcased the creative and most of all, the DSWD May Malasakit brand,” the DSWD said. Read this story here.

Posted 23 February 2021

Gear-Up your Office on your 1st Operations Review

The Operations Review is a forward-looking dialogue that addresses barriers and enablers to performance. Conducted monthly by the Head of Office with the team, it tracks Strategic Contributions progress while drives strategic performance. It also puts conversation into practice and eventually building towards improvement, merit, and incentives throughout the organization. Know more what are the requirements of doing an Operations Review by clicking on the download button below the template or checking the orientation materials to the PGS Focal persons here.



OSM Schedule of Activities


Downloadable Resources


Strategy Management Features

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