Puso at Galing sa Serbisyo

Serbisyong Galing sa Puso

The DSWD adopted the Performance Governance System (PGS) Pathways in pursuit of continued excellence as it relentlessly realize its vision, fulfill its mandate, and exemplify an improved quality of governance through its core valuesMaagap at Mapagkalingang Serbisyo; Serbisyong Walang Puwang sa Katiwalian; at Patas na Pagtrato sa Komunidad. With a long-term goal, the DSWD along the PGS Pathways, aims to succeed in improving its service to the public with its Strategy Journey:

"Puso at Galing sa Serbisyo,

Serbisyong Galing sa Puso"

The Strategy Map is the visual representation of the Department's Strategy. It shows how the organization intends to realize its vision and implement its mission that is founded on its core values. In order to do this, it must ensure that its Strategic Focus or position leads to a valuable contribution to the national government's poverty reduction efforts, also known as the agency's organizational outcomes. Reaching its Strategic Focus requires delivering its Core Process Roadmaps. These contain the Major Final Outputs of the Department that outline the goods and services for its clients. To make it possible, it also contains the Support Process Roadmaps which entails organizational transformation and improvements, to ensure that the outputs delivered lead to reform and breakthroughs.

Strategic Positioning

The DSWD Strategy 2020-2028 focuses on the steering (enabling role) and rowing (implementing role) functions of the Department in order to help improve Social Protection that contributes to the nation's poverty reduction. It aims to increase the capacity of Local Government Units (LGUs) to improve the delivery of social protection and social welfare services as well as improve the well-being of beneficiaries and Pantawid Pamilya or 4Ps households through a strengthened social welfare system.

Posted 08 January 2021 | Updated 05 August 2021

DSWD Strategy 2028, DSWD SULONG Recovery Plan, and Performance Governance System (PGS) Basics

The PGS is a holistic and collaborative framework for designing, executing, monitoring, and sustaining roadmaps to reform. It raises the standards of strategy setting for Philippine public sector institutions that work beyond operational effectiveness and complement process improvements while giving premium to its agency’s mandate into a world-class public service.

The DSWD Strategy Map 2028 was developed to provide the strategic focus to deliver its mission by facilitating coordinated efforts and the convergence of different partners and stakeholders. It intends to mobilize and steer social protection and social services to address poverty reduction.

However, with the advent of the COVID pandemic, the DSWD strategy towards basecamp 2022 and 2028 was adversely affected.

In response to this, the Department recalibrated its targets and deliverables in consideration of the following:

  1. Severe effects of COVID-19 on socio-economic lives of Filipinos;

  2. The Increasing number of Locally Stranded Individuals, distressed Overseas Filipino Workers, and cybercrimes against children and young women;

  3. Need to enjoin LGU to provide Social Protection programs and services;

  4. Need to realign the response and to the 2028 Strategic Map; and the

  5. Increasing the number of DSWD personnel tested positive of COVID-19.

With these five (5) factors being considered, the DSWD undertook a review on strategy alignment and proposed enhancements under the Strategic Focus Utilized to Leverage Our Nation's Good Governance Recovery Plan or the DSWD SULONG Recovery Plan 2021-2022.

The DSWD envisions that the Plan will contribute to the protection of vulnerable sectors through responsive and appropriate social protection programs and services.

Posted 04 May 2021 | Updated 05 August 2021

Recalibrated Strategy and the adoption of the DSWD SULONG Recovery Plan 2021-2022

However, a different set of issues and challenges emerged as the COVID-19 pandemic took its toll on the Department's strategy implementation. This situation and the prevailing Supreme Court Mandanas-Garcia Ruling among national government agencies and LGUs; the national implementation of the Social Amelioration Program (SAP) as a government response intervention for affected families; and the national expenditure program (NEP) for 2021 at the time, warranted a strategy review for the Department. This emerging context resulted in Recalibrated DSWD Strategy 2022-2028 that will require a detour means of implementation, through the adoption of the DSWD SULONG (Strategic Focus Utilized to Leverage Our Nation’s Good Governance) Recovery Plan 2021-2022.

DSWD Secretary Rolando Joselito Bautista addresses the DSWD PGS Focals - 2021 Cascading Session for the DSWD SULONG Recovery Plan as the Agency's interim strategy

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Posted 23 February 2021

DSWD SULONG Recovery Plan 2021-2022 Overview

"Everyone is a Governance Warrior". The Secretary addressing the DSWD PGS Focals on its 2021 Cascading Session. This is anchored to the Department's interim strategy - the DSWD SULONG Recovery Plan 2021-2022.

Posted 04 May 2021

About Us

The Office for Strategy Management (OSM) is primarily responsible in devising, integrating, and coordinating all processes related to governance, strategy development, strategy execution, strategy monitoring and evaluation, and strategic communication to ensure effective implementation of the organization’s strategic plan. Learn more about the OSM by clicking here.

Posted 26 March 2021

OSM Scoreboard

The OSM Scoreboard depicts a lighthouse that guides ships at sea, with the DSWD as a sea vessel and the management - headed by the Secretary, as its Captain. In this scoreboard, the lighthouse is built by the OSM's Strategic Contributions which provides forecasts and alerts to the management on the extent of interventions necessary or critical progress of the Department along its course. These Strategic Contributions are present all throughout the lighthouse structure and the beam of light it produces. Read more of the OSM scoreboard by clicking here.

Posted 09 July 2021

Truly Happy to Serve!

Overall, OSM maintains its satisfactory rating of 4.43 out of 5.00 with 53% of the respondents rating the OSM as very satisfactory. The rating covered the various service areas stipulated in the Anti-Red Tape Act (ARTA). All these service areas garnered satisfactory ratings as well with responsiveness and integrity having the highest rating of 4.47 out of 5.00 in both areas. Know more about the Client Satisfaction Rating of the OSM by clicking here.


Posted 24 March 2021 | Updated 13 August 2021

6th PGS Focal Meeting

20 August 2021

09:30 - 11: 30 AM (Central Office)

02:00 - 04:00PM (Field Offices)

Click here for details and resources.

Posted 04 May 2021

Multi-Sector Governance Council (MSGC) Meeting

25 May 2021

02:00 - 05:00 PM

Needing technical assistance?

PGS Proficiency Audit & Public Revalida

Posted 03 August 2021

DSWD partners with Multi-Sector Governance Council to achieve strategic initiatives

The MSGC is a body, comprising of external stakeholders from different sectors (advisers and partners), which monitors the performance of the Department as it works towards fulfilling its governance pathway for better public service. The MSGC also assists the Department in effectively utilizing its resources and create networks to keep its goals and objectives moving forward. Read more of this feature here.

Posted 03 August 2021 | Featured in Journal Online

DSWD showcases operational innovations to facilitate better service delivery

With the Performance Government Scorecard (PGS) framework of strategy in place, the Department of Social Welfare and Development (DSWD) came up with organizational innovations to improve public service delivery.

Through the PGS, the DSWD was able to come up with its strategic initiatives which would help the Department reach its vision. Know more by clicking here.

Posted 03 August 2021 | Featured in Manila Bulletin

DSWD already put in place ‘innovations’ for better, faster delivery of ‘ayuda’

Under the PGS framework, the DSWD personnel are assisted in learning and enhancing their skills along with program development, policy and plan formulation, communication, and program implementation.

“After the PGS focals put the Strategy into action earlier this semester, innovations have spurred which showcased the creative and most of all, the DSWD May Malasakit brand,” the DSWD said. Read this story here.

Posted 22 June 2021

OSM kicks-off Virtual Governance Tours with DSWD Field Office Caraga

The Office for Strategy Management (OSM) held its first Virtual Governance Tour with DSWD Field Office (FO) Caraga. The objective of the activity is to check how operating units are able to mainstream the DSWD Strategic Objectives in their conversations, advocacies, commitments, and other daily activities. KUDOS DSWD Field Office Caraga for another milestone!

Read more about the virtual tour here.

Credits: DSWD Field Office Caraga

Posted 25 May 2021

OSM launches the office SPARK Awards

The OSM initiated a recognition platform, named as office Strategic Contributions Performance that is Able to Reach Key Targets (SPARK) Award which aims to recognize the immediate achievements of the organization and its contributors.

The central theme - “Make a Mark. Be the SPARK”, calls offices and members of the organization to create and own their spark on their work and leading the DSWD Strategy towards a transformed, improved, and “brighter” quality of service. Finally, it underlines the value of cultivating recognition and incentives among the key players of the Strategy and spark motivation.

Posted 23 January 2021

Center of Excellence for the overall well-being of Older Persons

DSWD remains committed to doing its best to provide the underprivileged men, women, children, and the elderly in our society with facilities that are safe and conducive to their healing and overall well-being. Learn more about our featured Center of Excellence here.

Posted 23 February 2021

Gear-Up your Office on your 1st Operations Review

The Operations Review is a forward-looking dialogue that addresses barriers and enablers to performance. Conducted monthly by the Head of Office with the team, it tracks Strategic Contributions progress while drives strategic performance. It also puts conversation into practice and eventually building towards improvement, merit, and incentives throughout the organization. Know more what are the requirements of doing an Operations Review by clicking on the download button below the template or checking the orientation materials to the PGS Focal persons here.



OSM Schedule of Activities


Downloadable Resources


Strategy Management Features

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