Puso at Galing
Serbisyong Galing sa Puso
The DSWD adopted the Performance Governance System (PGS) Pathway in pursuit of continued excellence as it relentlessly realize its vision, fulfill its mandate, and exemplify an improved quality of governance through its core values—Maagap at Mapagkalingang Serbisyo; Serbisyong Walang Puwang sa Katiwalian; at Patas na Pagtrato sa Komunidad. With a long-term goal, the DSWD along the PGS Pathways, aims to succeed in improving its service to the public with its Strategy Journey:
The Strategy Map is the visual representation of the Department's Strategy. It shows how the organization intends to realize its vision and implement its mission that is founded on its core values. In order to do this, it must ensure that its Strategic Focus or position leads to a valuable contribution to the national government's poverty reduction efforts, also known as the agency's organizational outcomes. Reaching its Strategic Focus requires delivering its Core Process Roadmaps. These contain the Major Final Outputs of the Department that outline the goods and services for its clients. To make it possible, it also contains the Support Process Roadmaps which entails organizational transformation and improvements, to ensure that the outputs delivered lead to reform and breakthroughs.
"Everyone is a Governance Warrior". The Secretary addressing the DSWD PGS Focals on its 2021 Cascading Session. This is anchored to the Department's interim strategy - the DSWD SULONG Recovery Plan 2021-2022.
Posted 16 December 2021
Read the Strategy Journey of the "Angels in Red Vest" as Governance Warriors to improving its service to the public with integrity and accountability. Know how the DSWD made a comeback with its PGS Pathway certification and exemplified emerging breakthroughs through its governance mechanisms with the OSM at the helm.
Download the full story here.
The Office for Strategy Management (OSM) is primarily responsible in devising, integrating, and coordinating all processes related to governance, strategy development, strategy execution, strategy monitoring and evaluation, and strategic communication to ensure effective implementation of the organization’s strategic plan. Learn more about the OSM by clicking here.
Posted 09 July 2021 | Updated 14 July 2022
OSM garners highest rating to date for CY 2022
From 4.43 (out of 5.00) in CY 2021, the OSM proves that its technical assistance support answers to the needs of customers. In its latest client satisfaction measurement report, the OSM garnered its highest rating to date with a rating of 4.99 out of 5.00. All service areas namely reliability and quality; access and facilities; courtesy and clarity; cost effectiveness; integrity; assurance; and outcome indicated outstanding ratings of 5.00. On the other hand, OSM scored 4.90 on the area of promptness and responsiveness.
Maximizing the use of technology and the quality of information provided by the OSM are crucial factors for its customers. This is also the approach being maintained by the OSM in engaging its customers. Know more about the Client Satisfaction Rating of the OSM by clicking here.
Approved CY 2022 Strategic Contributions
DSWD supports BJMP’s organizational transformation goal, shares breakthroughs in strategy management
Posted 07 June 2022
The Department of Social Welfare and Development (DSWD) pledged its support as mentor to the Bureau of Jail Management and Penology (BJMP) in the accomplishment of its Performance Governance System (PGS) Pathway goals or its Journey for Advancement, Innovation and Long-term Development Plan 2040 (J.A.I.L. Plan 2040).
DSWD’s Office of Strategy Management (OSM) Director Jam Karess Z. Banzon, on behalf of the Department, made a pledge of commitment to the Office for Strategy Management (OSM) Chief, Director Allan Iral, BJMP Head of Center for Jail Excellence and Strategy Management (CJESM). Under the pledge, the Department will coach and provide technical assistance to help BJMP succeed in their PGS journey.
Pursuant to their goal, the BJMP’s CJESM held its 1st benchmarking session via online platform with the DSWD invited as a primary resource person to discuss its strategic positioning; aligning of its mechanisms; cascading of its strategy to operating units; and achieving emerging breakthroughs along the Pantawid Pamilyang Pilipino Program implementation, among others.
Read more of this story here. 2022
DSWD caps 71st year anniversary celebration with awards on quality service
DSWD shares transformative journey as PGS Mover
Posted 16 March 2022
Adjudged as an institution belonging to the Performance Governance System (PGS) Movers, the Department of Social Welfare and Development (DSWD) PGS journey was featured in the 25th Governance Boot Camp Basic Class recently organized by the Institute for Solidarity in Asia (ISA), Inc.
During the Boot Camp, the DSWD was welcomed as one of the PGS Movers in strategy management among the institutions which adopted the PGS pathway in its public service delivery. Other PGS Movers in the Boot Camp were the Jose B. Lingad Memorial General Hospital and the Philippine Children’s Medical Center.
As part of the Boot Camp highlights, Director Jam Karess Z. Banzon of the DSWD Office for Strategy Management (OSM), recounted the story of the Department’s transformation focusing on how the Agency executed its strategy. She particularly shared the organizations’ journey towards achieving the Proficiency Level and the conferment of the Silver Trailblazer Award. Read more of this story here.
Posted 16 March 2022
DSWD holds sharing session with Philippine Army for its continuing Performance Governance Scorecard journey
After reaching the Proficiency Level in its Performance Governance Scorecard (PGS) journey, the Department of Social Welfare and Development (DSWD) held a sharing session with the Philippine Army (PA) for a benchmarking activity to achieve the Institutionalization Level by 2023.
The PA is one of the few organizations conferred with PGS Institutionalization Stage and awarded with Islands of Good Governance and Palladium Balanced Scorecard Hall of Fame. Read more of this story here.
Posted 16 March 2022
NGAs champion community empowerment through tech and social protection
Three national government agencies, namely the Department of Science and Technology Region XI (DOST XI), Office of the Presidential Adviser on the Peace Process (OPAPP), and Department of Social Welfare and Development, capped the year off on a high note as they presented their strategies and achievements thus far in the governance pathway.
n recognition of their performance, all three agencies successfully passed the Initiation, Compliance, and Proficiency Stage, respectively, during the Institute for Solidarity in Asia’s Public Governance Forum – Online Revalida. They also bagged the Silver (OPAPP and DSWD) and Gold (DOST XI) Trailblazer Awards on top of their conferral.
Read more of this story here.
Posted 15 March 2022
DSWD celebrates good governance through first SPRINT Champ Awards